Cancellation & Refund Policy

Effective Date: April 7, 2026

Last updated: September 25, 2026

3.1 Cancellation Window

For one-off purchases — the ₹199Verified badge and the Agent Pass — you may request a cancellation within 30 minutes of the transaction time. This window does not apply to the closure fee (see 3.3).

3.2 Refund Eligibility Criteria

Refunds are strictly governed by the “Service Utilization” rule:

ELIGIBLE

An Agent Pass was purchased but no property listings have been published under that pass, or a ₹199 Verified badge was purchased and the listing has not yet been reviewed.

INELIGIBLE

At least one property listing has been published under an Agent Pass, or the Verified badge has been granted. Once the service is used in any way, no refund will be issued.

3.3 Closure Fee

The one-time closure fee is paid by the incoming tenant when they sign a rental agreement for a home found through Gullynest (see the Terms and Conditions, 1.4). It is payable at agreement signing and is non-refundable once the rental agreement is signed.

3.4 Refund Process

  • Request: Send an email to teja96.sf@gmail.com within the 30-minute window with your registered mobile number and transaction ID.
  • Timeline: Approved refunds will be credited to the original payment source within 5 to 7 business days.

3.5 Contact Information

For refund status or cancellation help, contact:

Admin: Venkata Teja Kunisetty
Email: teja96.sf@gmail.com
Mobile: +91 7200317939